Penyu Concept (ABN: 97 625 991 060) (referred to as "Penyu Concept", "we" and "us") respects your privacy and is committed to protecting the personal information of all Penyu Concept customers.

Our Privacy Policy outlines our approach to privacy and how we collect, use and protect your personal information. Our Privacy Policy applies to all information collected in person and via (Website).

It also sets out your rights in relation to accessing the personal information we collect and hold about you.


Personal information is defined in the Australian Privacy Principles and Privacy Amendment (Enhancing Privacy Protection) Act 2012 and means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The personal information that Penyu Concept collects may include, but is not limited to:

  • your name and email address
  • home address, billing address and phone numbers
  • date of Birth
  • the name of the domain from which you access the internet
  • the date and time you access our site
  • any other information you supply to us.

We will collect personal information from you by lawful and fair means and not in and unreasonably intrusive way.

Our Website may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.


Penyu Concept collects personal information for the purposes of conducting normal business services. The personal information we collect from you will include information you give us when you:

  • process purchases and payments
  • request a return
  • create an account to process an online purchase or payment
  • fill out a survey
  • enter a competition
  • contact us (including via social media)

When you visit our Website, we may place cookies on your browser to enhance and manage our website and improve our business and the services we provide to you.

Cookies can be managed by accessing the individual settings in your browser. For more information about cookies, and how to disable cookies, visit

By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies may be used by us to collect the following information:

  • your computer's operating system;
  • your computer's browser type and capabilities;
  • your computer's Internet Protocol (IP) address and geolocation;
  • web pages visited, including how you were referred to each web page; and
  • web page usage statistics, including the time spent on each web page.

We also collect information the above information using log files, web beacons, tags and pixels.


We will generally use or disclose your personal information only for the primary purpose for which it was collected; or for a related secondary purpose where you would reasonably expect us to use or disclose the personal information for that secondary purpose. This may include communicating with you and screening our orders for potential risk or fraud. We may otherwise use and disclose your personal information if you have given us consent for the use or disclosure or it is required or authorised by law.

From time to time, Penyu Concept may publish information on our website, mobile site or via social media about certain Penyu Concept customers. This information will be limited to the customer or member’s first name and/or last name, city and/or state of residence and customers will be notified of this use prior to publishing.

Generally, we use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, or otherwise to enable us to carry out our business as an online retailer of goods and services.

If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.

We will generally only use personal information for marketing if you have given express or implied consent.

When you create an account with Penyu Concept, you consent to Penyu Concept using your personal information, such as your email address, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time. Once we receive your notice to opt-out of receiving marketing communications, please note it may take up to 7 days for this to be reflected in our systems.  During this period you may still receive marketing communications.

You may opt-out of communications at any time by using any of the following options:

  • using the unsubscribe option in the footer of our emails.
  • logging into your online account, select details and edit your Communication Preferences.
  • contacting us to remove you.

You may close or delete your account at any time by using any of the following options:

  • Logging into your online account, select Details and click Delete Account.
  • Contact our customer care team and request for your account to be deleted.


We may also provide your information to third parties that provide services to us, including third parties that provide our payment gateway, marketing, logistics and technology support services.

Some of our providers or contractors who we may share personal information with are located overseas. For example, we use Shopify as our website provider and Google Analytics to help us understand how our customers use the Website.

We do not alter the Website’s data collection and use practices when we see a Do Not Track signal from your browser.


We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.

Penyu Concept uses Secure Socket Layer (SSL) technology, to help ensure that your shopping experience is safe, simple and secure. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of your internet browser you will see it begin with 'https:' instead of the normal 'http:' - this means that you are in secure mode and environment.

We do not handle or retain your credit card details when processing transactions. Credit Card payments are processed via Shopify Payments.


Generally, we will allow an individual access to the personal information we hold about them within a reasonable time after it is requested. When requesting such access please identify the precise type/s of information requested.

We retain your personal information for as long as it is necessary and relevant for our operations. We may retain personal information from closed accounts to comply with legal requirements, prevent fraud and/or resolve disputes. When determining the maximum duration we retain data we hold, we do so with regard to our legitimate interests to retain the data and our obligation under GDPR to minimise data we hold.

The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information. If you would like to make a request to Penyu Concept with regards to the personal information held by us please submit your request via our contact us page on the Website or via post at Penyu Concept, GPO Box 39, Canberra ACT 2601.

We encourage you to contact us if you require access to your personal information, and we encourage you to help us keep your information accurate and up to date. We will securely destroy any information provided, upon request. Please contact us if you have any concerns about our privacy policy statement or you wish to access or amend your private information.


This privacy policy was updated December 2022. This policy replaces any other privacy policy published by us to date. We reserve the right to change this policy at any time and if any changes do occur.

For any questions, or if you would like to make a complaint, please get in touch via our contact us page on the Website or via post at Penyu Concept, GPO Box 39, Canberra ACT 2601.